✈️ FREE SHIPPING ON ALL ORDERS ✈️
✈️ FREE SHIPPING ON ALL ORDERS ✈️

Privacy Policy

Processing

Our fulfillment team will process your order within 24-48 hours, excluding weekends and public holidays.

standard shipping:

USA We offer free standard shipping to customers within the USA.
* Contiguous USA – once shipped, your order should arrive within 7-10 business days.
*PO boxes & military addresses – your order should arrive within 4-45 business days.
International Standard international shipping is free and may increase depending on the weight of your order.
Please be advised that for the standard shipping option, your local post would be in charge of the actual delivery.
*Delivery will take 7-14 business days after an order has shipped.
*For customers from UAE, please include your P.O. box address when choosing our standard shipping method.

It’s Free Shipping

Elecrodad always provides FREE standard shipping on ALL orders – no minimums or exclusions! Some customers may qualify for upgraded shipping at no charge .
FREE 365 DAY RETURNS
Return shipping from anywhere in the United States and worldwide is always FREE. If you are not 100% satisfied with your purchase from Thepuguniverse, you can return your qualifying item(s) for a full refund within 30 days of purchase. – no catches or exceptions! Returns must be unworn with the original tags attached (including the security tag, if applicable) and with the original packaging; returned merchandise that does not satisfy these requirements may not qualify for a refund. Click here to start your easy self-service return, or contact us. If you have received defective, damaged or incorrect merchandise, please contact us directly.

Once we receive your qualifying return and approve your refund, Thepuguniverse will credit your original method of payment. Depending on your financial institution, please allow an additional 2 – 10 business days for the credit to post to your bank or credit card account.

EXCHANGES
You also have the option to exchange an eligible order instead of returning it for a refund. You may be able to process an exchange yourself for certain eligible orders in your heliumania.com account. If an order is eligible, you will see an option in your account to select an item to exchange, and will be provided the instructions and terms that apply to your exchange.

If an exchange option is not available in your heliumania.com account, you can contact us to initiate your exchange. Our exchange process is slightly different than others because we want to get your new order to you faster! The funds from your original order will be immediately transferred to an e-Gift Card when the exchange is initiated. Thepuguniverse will then apply the e-Gift Card to your replacement order. We just require the original order be returned within 14 days (Thepuguniverse will provide a free return label). If we do not receive the original order back within 14 days, the credit card on file will be charged the full amount of that order. However, if the replacement order is subsequently returned, Thepuguniverse will issue the refund back to an e-Gift Card for the full amount (less any shipping charges from the original order) instead of the original method of payment.